Thoughtfully Crafted Lighting for Real Homes

Frequently Asked Questions

How long will it take to receive my order? +

Our standard shipping typically takes **5-10 business days** within the United Kingdom. For international orders, please allow 10-20 business days. You will receive a tracking link via email as soon as your order ships out.

Do you offer free shipping? +

Yes! We offer **free standard shipping on all orders over Β£50**. For orders below this threshold, a small flat-rate shipping fee applies. All rates are clearly calculated at checkout.

Where is Planetofus located? +

We are proudly headquartered in London, United Kingdom, where all our operations and fulfillment are managed.

What if I receive a defective product? +

We stand by the quality of our products. If you receive an item that is damaged or defective, please contact our support team within 7 days of delivery, and we will arrange for a **free return, refund, or exchange**.

How can I contact customer support? +

You can reach us via three methods:

We aim to respond to all inquiries within 24 hours.

🚚

FREE SHIPPING

On all orders within the United Kingdom!

πŸ”„

EASY RETURN!

Initiate the return within 30 days of the item received!

πŸ’¬

HAVE A QUESTION?

Customer support 5 days a week

πŸ›‘οΈ

SECURE PAYMENTS

We highly value your safety and convenience!